Contacting Technical Support

To contact LizardTech Technical Support, navigate to the following URL in a web browser:

http://www.lizardtech.com/support

The support page includes links to the LizardTech Knowledge Base and the Product Activation page. A Contact Form is also provided for issues that require further assistance.  

In an emergency, call 206-902-2845 between the hours of 8 AM and 5 PM Pacific Time.

Please have the following information available to assist in resolving your problem:

• The task you were working on when the problem occurred
• The command you typed prior to the problem, if applicable
• The exact error message, if applicable
• The type of file you are encoding and the file size
• Whether you have restarted the computer and attempted to reproduce the problem
• Which version of GeoExpress you are running (see Finding Your GeoExpress Version and Build Numbers).
• Other LizardTech products you have installed
• The operating system installed on your machine
• The amount of hard drive space available on your machine
• The amount of memory available on your machine
• Any other information you feel is relevant